Office Manager (Movers Insurance Agency) — content quality evaluation and guideline-based review/labeling support
Conducted documentation quality evaluation with emphasis on bias and toxicity detection, ethical judgment, and emotional/intention-aware reasoning relevant to sensitive communications. Applied structured guidelines and evolving internal instructions to assess content quality and compliance. Supported team workflow refinement and training to maintain consistent annotation and review standards across projects. • Managed quality control for large volumes of sensitive documentation • Developed and refined internal process guidelines • Trained and mentored junior staff on compliance standards • Maintained high accuracy across 100+ complex records monthly