Marwan M.

Key Skills

Freelancer Overview

Marketplace & platform operations leader with 9+ years of experience scaling a B2B technology marketplace from inception to 1,000+ products and 200+ vendor partners across international markets. I’ve built and operated systems across customer success, vendor ecosystems, and platform delivery, improving CSAT to 97%, reducing response times by 60%, and driving sustainable marketplace growth. My work sits at the intersection of operations, product, and commercial teams, where I lead cross-functional initiatives, prioritise platform improvements, and translate business needs into scalable execution. Multilingual (Arabic, English, French) with strong experience in remote, international environments. Alongside my corporate role, I co-founded Hi Point of View, where I lead client growth, marketing execution, and commercial strategy across 30+ clients.

Education

Work History