Martha F.

Key Skills

Software

No software listed

Top Subject Matter

User-generated content moderation and policy enforcement

Customer service QA evaluation and compliance

Legal Services & Contract Review

Top Data Types

Image

Text

Document

Top Task Types

Classification

Freelancer Overview

Social Media Content Moderator (Content moderation/labeling) at Teleperformance. Brings 26+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Microsoft Office Suite. Education includes Associate of Science, El Paso Community College and High School Diploma, Montwood High School. AI-training focus includes data types such as Image and Text and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Social Media Content Moderator (Content moderation/labeling) at Teleperformance

ImageClassification

Moderated high-volume user-generated image and comment content by applying platform guidelines and data protection standards. Determined appropriate enforcement actions for sensitive, complex, or escalated cases while maintaining high accuracy and quality. Adapted to frequent real-time guideline and workflow changes to keep moderation outputs consistent with evolving requirements. • Reviewed images and accompanying user-generated context for policy violations • Evaluated escalations and selected enforcement actions based on criteria • Maintained productivity metrics using internal moderation workflows • Applied data privacy/confidentiality requirements during labeling/review

2020 - Present

Subject Matter Expert (SME) / Customer Service Representative (QA and evaluation) at C3i Solutions

Text

Performed quality assurance (QA) reviews and monitored agent performance for customer service interactions, supporting compliance with service standards. Provided coaching to improve team adherence to guidelines and resolution quality for member inquiries. This role involved evaluating interaction quality and correctness rather than producing dataset labels for an ML model. • Conducted weekly QA reviews of customer contacts • Monitored agent performance against service standards • Provided coaching and feedback for compliance • Assisted with escalated member inquiries and resolutions

2014 - Present

Education

Work History