Quality Assurance Specialist – LLC T.M.A (Jan 2019 – Apr 2025)
Analyzed academic performance and survey responses to evaluate quality metrics and identify trends for improvement. Used quantitative analysis to assess evaluation data and support data-driven decisions. Produced KPI performance reporting artifacts for institutional quality and operational performance. • Cleaned and processed survey/evaluation responses in Excel and SPSS • Conducted statistical analysis to interpret performance patterns • Prepared analytical reports and management presentations • Tracked quality KPIs over time to support continuous improvement