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M

Maria M.

REMOTE VIRTUAL ASSISTANT AND DATA LABELING SPECIALIST

Kenya flagNairobi, Kenya

Key Skills

Software

Anno-MageAnno-Mage
AppenAppen
CloudFactoryCloudFactory
iMeritiMerit
MercorMercor
Micro1
OneFormaOneForma
RemotasksRemotasks
Scale AIScale AI
Snorkel AISnorkel AI
TolokaToloka
TelusTelus

Top Subject Matter

Healthcare,medical records,p[tient data annotation and nursing related datatest
Finance,risk analysis,fraud detectionand compliance documentation
E/commerce/shopify product categorization,klaviyo compaign segmentation

Top Data Types

ImageImage
TextText
DocumentDocument

Top Task Types

ClassificationClassification
Text GenerationText Generation
Text SummarizationText Summarization
Fine-tuningFine-tuning
TranscriptionTranscription
Computer Programming/CodingComputer Programming/Coding

Freelancer Overview

Remote Chat Support Agent. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Diploma in Perioperative Theatre Technology, Goshen Medical College (2024) and Diploma in Information Technology, Mount Kenya University (2021).

Labeling Experience

customer support sentiment annotation

TextTextEvaluation/RatingEvaluation/Rating

Annotated 5000 plus customer chat transcripts to classify sentiment used guidelines to ensure consistency across annotators.This dataset was later applied to train sentiment analysis model for improving customer experience in online retail.

2025 - 2025

Education

M

MICROSOFT,ILO

DEGREE, ARTIFICIAL INTELIGENCE

DEGREE
2026 - 2026
G

Goshen Medical College

Diploma in Perioperative Theatre Technology, Perioperative Theatre Technology

Diploma in Perioperative Theatre Technology
2021 - 2024

Work History

F

Freelance

Freelance Social Media Manager

Nairobi
2022 - Present
R

Red Lion Global

Remote Chat Support Agent

Nairobi
2021 - 2024