Marco O.

Key Skills

Software

Other

Top Subject Matter

Customer service QA and multilingual language evaluation

Customer service QA and multilingual AI language evaluation

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Quality Assurance for GOFO Express La Paz (AI evaluation). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Engineering, Private Valley University (Univalle) (2022) and Bachelor of Humanities, San Ignacio High School (2013). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Quality Assurance for GOFO Express La Paz (ongoing AI validation)

OtherText

Performed evaluation and rating of artificial intelligence performance in a customer service setting. Validated that AI language outputs were correctly written for Spanish and English. Assessed customer service quality and verified ticket creation quality to meet operational standards. • Validated Spanish and English language correctness • Evaluated customer service quality of AI outputs • Reviewed ticket creation quality • Supported quality standard compliance for agent management

2025 - 2026

Quality Assurance for GOFO Express La Paz (AI evaluation)

OtherText

Performed evaluation and rating of artificial intelligence outputs for Spanish and English language correctness. Assessed the quality of customer service responses and the adequacy of ticket creation. Supported QA compliance for agent management quality in a customer service context. • Validated correct language use for Spanish and English • Rated customer service response quality • Checked ticket creation correctness/completeness • Ensured QA alignment for agent management

2025 - 2025

Education

Work History