Customer Support Manager
As Customer Support Manager at Qase, I lead a team dedicated to ensuring high-quality service for our test management platform. My responsibilities include team leadership, process optimization, and direct client support. I leverage my skills in prompt engineering and customer relations to drive customer satisfaction and operational efficiency. • Oversaw daily customer support operations and resolved escalated issues • Implemented new workflows to streamline QA support processes • Collaborated with product and engineering teams to address client feedback • Trained and mentored junior support staff
2025 - Present