Manikandan R.

Key Skills

Software

Other

Top Subject Matter

Customer issue investigation

product support analytics

and troubleshooting insights.

Top Data Types

Text

Top Task Types

Entity (NER) Classification

Data Collection

Freelancer Overview

Technical Support Engineer focused on data-driven customer issue analysis and insight generation (Adminware Softwares Pv. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Power BI, Tableau, and Other. Education includes Bachelor of Engineering, Avc College of Engineering (2019). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Entity (NER) Classification, Evaluation, and Rating.

Labeling Experience

Technical Support Engineer focused on data-driven customer issue analysis and insight generation (Adminware Softwares Pvt Ltd).

TextEntity (NER) Classification

Analyzed customer-reported issues and application logs to identify recurring problem patterns and anomalies. Translated customer requirements and troubleshooting findings into actionable insights for product and engineering teams. Documented structured SQL query notes and knowledge base articles to support consistent downstream investigation. • Performed SQL-based root cause and trend analysis on customer issue data. • Investigated logs to detect anomalies and performance bottlenecks. • Produced Power BI dashboards summarizing key insights and usage patterns. • Maintained query documentation and KB articles for resolved issue patterns.

2021 - Present

Product and Review Analyst using structured analytics on reviews/usage (Nimble Wireless Pvt Ltd).

Text

Analyzed customer reviews and product usage data to identify trends, common issues, and areas for improvement. Built Tableau dashboards to visualize feedback and usage insights for cross-functional teams. Coordinated with QA and development to translate observed feedback patterns into product enhancements. • Parsed and aggregated review/usage information to detect recurring themes. • Created Tableau dashboards for customer feedback and usage insights. • Collaborated with QA and developers to convert insights into enhancements. • Contributed to improving product experience using data-driven recommendations.

2021 - 2021

Technical Associate supporting bug analysis/testing for an autonomous vehicle communication platform (Up2datez Business Solutions Pvt. Ltd.).

OtherData Collection

Supported work on an autonomous vehicle communication platform with emphasis on debugging and testing support. Assisted in feature development and analysis activities to help validate system behavior and detect issues. • Participated in bug analysis and testing support. • Assisted in feature development tasks. • Helped validate and troubleshoot components during early development.

2019 - 2019

Education

Work History