Maneet O.

Key Skills

Software

No software listed

Top Subject Matter

Trust & Safety content moderation operations (process quality, KPI tracking, training and performance evaluation)

Operations analytics and quality auditing for training workflows and moderator performance

Client operations delivery governance and KPI-driven performance evaluation (queue alignment/quality process)

Top Data Types

Text

Document

Top Task Types

Bounding Box

Entity (NER) Classification

RLHF

Fine-tuning

Transcription

Object Detection

Freelancer Overview

Subject Matter Expert - Operations (Trust & Safety). Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Google Sheets, Looker Studio, and Internal. Education includes Master of Business Administration, Guru Gobind Singh Indraprastha University (IPU) (2019) and Bachelor of Science, University of Delhi (DU) (2015). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Operations Team Lead

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Led operations delivery for a major client (META) by streamlining processes, improving KPIs, and ensuring governance across workflows. Managed weekly client communications and updates, published MOM during client calls, and conducted RCA after investigations. Drafted best practices, supervised queue alignment and fallback handling, and monitored eligibility criteria to maintain 100% governance. • Delivered process improvement initiatives including time & motion study, shrinkage tracking, and SOP implementation • Managed multivendor reporting via weekly deck updates and coordination with TQM • Maintained oversight of tooling issues/certifications/queue allocation and billable headcount governance • Implemented queue alignment monitoring and fallback order for operational continuity

2024 - Present

Subject Matter Expert - Operations (Trust & Safety)

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Managed a team of 30 content moderators for Trust & Safety, focusing on accuracy and SLA-driven performance. Conducted quality auditing and reviewed errors for moderator outputs to measure productivity, AHT, attrition, latency, and compliance metrics. Used the resulting performance trends to guide continuous improvement and training initiatives. • Coordinated and supported moderators on operational processes and community guidelines • Tracked and analyzed key metrics including shrinkage, roster changes, and BQ management • Developed dashboards/reports to identify accuracy gaps and improvement areas • Facilitated peer-to-peer learning sessions and structured re-appeal and rotational upskilling programs

2020 - 2024

Tableau Analyst, Content Engineering - Operations

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Provided analyst floor support and coordinated with stakeholders to achieve process efficiency and satisfaction. Tracked KPIs across multiple tasks and performed quality auditing with final review of errors in moderator performance. Trained new and tenured employees and managed training modules while evaluating training effectiveness using operational metrics. • Created and maintained visualized dashboards for training and operational workflows • Performed post- and pre-training review of performance metrics such as productivity and AHT • Conducted documented reporting to managers using data analysis techniques • Supported operational excellence through continuous KPI monitoring and stakeholder coordination

2016 - 2020

Education

Work History