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M

Maggy I.

Tier 2 Customer Support Specialist (Escalation Lead) in Contract Review, Compliance, and Legal Research

USA flagnew york, Usa

Key Skills

Software

AWS SageMakerAWS SageMaker
Anno-MageAnno-Mage
AppenAppen
ArgillaArgilla
Axiom AI
ClickworkerClickworker
Data Annotation TechData Annotation Tech
CVATCVAT
CrowdSourceCrowdSource
CloudFactoryCloudFactory
CrowdFlowerCrowdFlower
DataturkDataturk
DatatureDatature
DatasaurDatasaur
Deep SystemsDeep Systems
DiffgramDiffgram
DoccanoDoccano
iMeritiMerit
HumanaticHumanatic
HiveMindHiveMind
HastyHasty
Internal/Proprietary Tooling
Don't disclose
VoTT
Trilldata Technologies
TelusTelus
TolokaToloka
Surge AISurge AI
SuperviselySupervisely
SuperAnnotateSuperAnnotate
Scale AIScale AI
RoboflowRoboflow
RemotasksRemotasks
ProdigyProdigy
Redbrick AIRedbrick AI
OpenCV AI Kit (OAK)OpenCV AI Kit (OAK)
PlaymentPlayment
OneFormaOneForma
MindriftMindrift
Mighty AIMighty AI
Micro1
MercorMercor
LionbridgeLionbridge
LightTagLightTag
Label StudioLabel Studio
LabelImgLabelImg
Kili TechnologyKili Technology
Img Lab

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

DocumentDocument
VideoVideo
ImageImage

Top Task Types

Evaluation/RatingEvaluation/Rating
TranscriptionTranscription
Text SummarizationText Summarization
Question AnsweringQuestion Answering
Bounding BoxBounding Box
SegmentationSegmentation
ClassificationClassification
PolylinePolyline
CuboidCuboid
Text GenerationText Generation
Object DetectionObject Detection
RLHFRLHF
Red TeamingRed Teaming
Fine-tuningFine-tuning
Data CollectionData Collection
Computer Programming/CodingComputer Programming/Coding
Function CallingFunction Calling
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
Point/Key PointPoint/Key Point

Freelancer Overview

Tier 2 Customer Support Specialist (Escalation Lead) in Contract Review, Compliance, and Legal Research. Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor Degree in Business Administration, Egerton University (2020) and Bachelor of Science in Telecommunications Management, Strathmore University (2017).

Education

E

Egerton University

Bachelor Degree in Business Administration, Business Administration

Bachelor Degree in Business Administration
2020 - 2020
S

Strathmore University

Bachelor of Science in Telecommunications Management, Telecommunications Management

Bachelor of Science in Telecommunications Management
2014 - 2017

Work History

A

ALX

Tier 2 Customer Support Specialist (Escalation Lead)

N/A
2023 - 2026
A

ALX

Inbound Support Fellow

N/A
2022 - 2023