Team Leader
SegmentationAs Team Leader at EIF, you managed debt collection operations across multiple customer segments and delinquency buckets while leading day-to-day performance. You negotiated repayment arrangements with delinquent customers and produced the required legal documentation to support escalations and case closure. The role demanded strong leadership, risk awareness, and working knowledge of legal processes involving guarantor and police-case workflows. • Managed collection activities across credit cards, loans, and auto loans by bucket and customer segmentation. • Negotiated repayment plans and supported structured schedules to reduce delinquency. • Prepared and issued legal documents including guarantees, clearance, liability, and police case letters. • Coordinated with legal authorities, police, and courts to initiate and close cases while maintaining accurate records.