Mae A.

Key Skills

Software

Other

Top Subject Matter

Customer support chat moderation

Customer service chat support

Top Data Types

Text

Top Task Types

No task types listed

Freelancer Overview

Chat Moderator (REMOTE) at cloudworkers.company/sg (05/2023–04/2026). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Diploma, Miriam University (2023). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Chat Moderator (REMOTE) at cloudworkers.company/sg (05/2023–04/2026)

OtherText

Served as a chat moderator, reviewing and guiding customer conversations to ensure they met platform standards and policy boundaries. Focused on monitoring chat interactions, responding appropriately, and maintaining an engaging experience for users. Worked to improve customer satisfaction through consistent moderation and supportive communication. • Moderated real-time text chat content. • Applied policy + boundaries during conversation handling. • Entertained and built rapport through conversational guidance. • Maintained quality by reading between the lines for context and intent.

2023 - 2026

Chat Support (ON-SITE) at Telrcom Solutions (01/2025–02/2025)

OtherText

Provided chat support to enable user-friendly, seamless, and personalized communication. Supported meaningful customer connections by handling text-based interactions in a consistent, experience-focused manner. Helped enhance overall customer experience through attentive and clear communication. • Handled and responded to customer messages in text chat. • Ensured communications were personalized and user-friendly. • Supported engagement to foster meaningful connections. • Followed platform/service expectations to maintain quality.

2025 - 2025

Education

Work History