Maduabuchi W.

Key Skills

Freelancer Overview

EZENWAMMA WILLIAMS MADUABUCHUKWU 0807XXXXXXX | [email protected] | Lagos, Nigeria PROFESSIONAL SUMMARY Detail-oriented Quality Assurance professional with 3+ years of experience in service quality monitoring, process improvement, and compliance enforcement within the hospitality industry. Proven ability to identify operational gaps, reduce errors, and improve service delivery efficiency by up to 25%. Skilled in quality control processes, auditing, SOP compliance, root cause analysis, and cross-functional collaboration to enhance customer satisfaction and operational performance. CORE COMPETENCIES Quality Assurance (QA) & Quality Control (QC) Process Improvement & Optimization SOP Compliance & Enforcement Quality Auditing & Inspection Root Cause Analysis Customer Experience Quality Monitoring Data Reporting & Documentation Communication & Team Collaboration Microsoft Office (Excel, Word) Attention to Detail PROFESSIONAL EXPERIENCE Quality Assurance / Control Officer Bukka Hut Hospitality Ltd – Lagos, Nigeria Sept 2024 – Present Conduct quality audits and inspections to ensure compliance with company standards and SOPs Streamlined QA workflows, reducing service delays by 20% Collaborated with cross-functional teams to reduce defects and service errors by 25% Identified operational gaps and implemented process improvements Maintained QA reports and documentation for performance tracking Monitored daily service operations to ensure consistent quality delivery Restaurant Chec