Lutfun N.

Key Skills

Software

No software listed

Top Subject Matter

KYC/AML/CTF compliance (financial crime detection and documentation workflows)

Client onboarding verification workflows (KYC/KYB-style process documentation)

AML/CTF escalation workflows and knowledge-base training materials

Top Data Types

Text

Document

Top Task Types

Text Generation

Prompt + Response Writing (SFT)

Freelancer Overview

I haven't worked as a paid data labeler, but I have hands-on experience evaluating AI-generated content for quality. While creating SOPs and training materials, I routinely reviewed AI drafts for accuracy, policy alignment, clarity, and consistency — tasks that directly mirror QA work in AI training. I hold Google AI Essentials and Google Prompting Essentials certifications, and I'm currently completing IBM's Generative AI Engineering Professional Certificate. Through these, I've practiced prompt writing, output evaluation, and instruction following. What sets me apart is my 15+ year career in banking compliance and KYC/AML — applying detailed rubrics to customer profiles, flagging anomalies, and documenting decisions against strict regulatory guidelines. That same precision, judgment, and attention to detail transfers directly to quality AI training work.

Labeling Experience

Financial Crime Officer (KYC/AML/CTF Analyst) – Hejaz (Halal Money App)

TextText Generation

Performed KYC/AML/CTF analysis and documentation work by assessing customer risk and preparing structured written outputs for compliance reporting and audits. Supported AML/CTF program development by helping draft policies/SOPs and delivering staff training materials that translate complex requirements into clear procedures. Applied structured workflow thinking for proactive transaction monitoring and dispute handling while maintaining strict AUSTRAC and internal compliance obligations. • Drafted and maintained compliance records and documentation for audits and senior management reporting. • Conducted KYC reviews and Enhanced Due Diligence (ECDD) with risk assessment and risk-rating rubrics. • Investigated financial crime matters and supported proactive transaction monitoring for money laundering/terrorism financing indicators. • Managed unauthorized transaction disputes and indemnity request processing within operational timelines.

2024 - 2025

Client Services Officer – Hejaz

TextPrompt + Response Writing (SFT)

Created and delivered operational training materials by turning onboarding and case-resolution processes into structured guidance for staff. Coordinated case resolution across multiple teams, producing clear written and documented outputs to support compliant client onboarding and verification. Designed operational plans and training to improve service consistency and efficiency. • Supported client onboarding and verification aligned to privacy and KYC requirements. • Coordinated case resolution across brokers, lending, wealth consultants, and internal teams. • Delivered staff training based on operational plans and process improvements. • Ensured compliance-focused documentation for verification and case handling.

2022 - 2024

Solutions Consultant – ANZ

TextText Generation

Provided retail banking technical support and resolved transaction-based queries using structured, policy-compliant communication. Supported AML/CTF and KYC obligations by escalating suspected fraud, identity theft, and transaction irregularities to the Fraud Investigation team, contributing to documented incident workflows. Contributed to internal knowledge management by updating and delivering staff training materials to improve team capability. • Escalated suspected fraud and identity theft for AML/CTF and KYC compliance processes. • Supported branch/digital operations with compliant handling of transaction-based queries and escalations. • Delivered technical support for ANZ Internet Banking and mobile applications. • Contributed to ANZ KnowHow knowledge hub and staff training content.

2008 - 2021

Education

Work History