AI Conversational Assistant & UX Tester - Mia
Designed adaptive conversational flows for a human-friendly English practice assistant and supported overall interaction quality. Conducted human-centered QA and UX testing to identify friction points and guide usability improvements based on real-user behavior. Applied conversational UX principles and prompt engineering techniques to evaluate interaction quality and refine user experiences. • Designed and iterated conversational flows • Performed usability evaluation and human-centered QA • Assessed interaction quality and user friction points • Used prompt engineering to improve conversational UX