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L
Luanne L.

Luanne L.

Director of Contact Center Operations in Contract Review, Compliance, and Legal Research

USA flagAurora, Usa

Key Skills

Software

No software listed

Top Subject Matter

Customer Journey Mapping
Engagement
Process Improvement.

Top Data Types

TextText
DocumentDocument

Top Task Types

No task types listed

Freelancer Overview

Director of Contact Center Operations in Customer Journey Mapping, Engagement, and Process Improvement. Brings 15+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Master of Business Administration, Keller Graduate School of Management and Bachelor of Arts, University of Wisconsin–Milwaukee.

Education

U

University of Wisconsin–Milwaukee

Bachelor of Arts, Comparative Literature

Bachelor of Arts
Not specified
K

Keller Graduate School of Management

Master of Business Administration, Business Administration

Master of Business Administration
Not specified

Work History

G

Glass America, LLC

Director of Contact Center Operations

Aurora
2017 - 2025
D

DeVry Education Group

Contact Center Operations Manager (Student Services)

N/A
2015 - 2017