Hire this AI Trainer
Sign in or create an account to invite AI Trainers to your job.
Key Skills
Software
No software listed
Top Subject Matter
No subject matter listed
Top Data Types
No data types listed
Top Task Types
No task types listed
Freelancer Overview
LISA AMAKA ONUOHA Executive Virtual Assistant | Customer Support Specialist | Remote Operations Mobile Number: +234 903 533 6632 Borno State, Nigeria (Open to Relocation & Remote) LinkedIn Profile | Portfolio Website Email: [email protected] PROFESSIONAL SUMMARY Results-driven Executive Virtual Assistant and Customer Support Specialist with 3+ years of experience providing executive-level support to entrepreneurs, founders, and small business owners across multiple time zones. Proven track record of maintaining a 90% CSAT rate across 80+ daily support tickets, reducing chargebacks by 30%, and delivering workflow optimization that saves clients 10+ hours weekly. Promoted from Specialist to Head of Department within two weeks based entirely on performance. Skilled in async communication, inbox and calendar management, ticket escalation, CRM administration, SOP development, and confidential document management. CORE COMPETENCIES - Executive & Administrative - Customer Support & CX - Project & Task Support Management Management - Inbox & Email - Ticket & Escalation - Lead Generation & Management Management Conversion - Calendar & Schedule - CRM Administration & Data - Team Training & Management Entry Development - Travel Coordination & - Customer Retention - Workflow Optimization Logistics Strategies - SOP Development & - Complaint Resolution & De- - Confidentiality & Documentation escalation Discretion TOOLS & TECHNOLOGY • Communication & Collaboration: Slack, Zoom, Google M