Lina A.

Key Skills

Freelancer Overview

LINA AUDU CUSTOMER RELATIONS MANAGER PROFESSIONAL SUMMARY Highly driven and enthusiastic customer service personnel with exceptional CONTACT communication and problem resolution skills. Proven track record of enhancing customer satisfaction through effective service and 08066282860 collaboration. Successfully led a team, fostering motivation and achieving [email protected] high-quality standards in customer interactions, while implementing 17 Murtala Mohammed innovative solutions to improve processes while maintaining a positive expressway, Gwarimp, Abuja. attitude.Passionate about exceeding customer expectations and building customer loyalty. Also well experienced in psychological healthcare services. EDUCATION WORK EXPERIENCE Medicaid Radio-diagnistics 2013-2017 2022-2023 Customer Care Head of Department NASARAWA STATE UNIVERSITY Ensured adherence to quality standards within the department. Bachelor of Science in Psychology Created reports on customer feedback data to identify areas for improvement within the organisations Handling rosters and placement of staff within the department. 2013-2015 Trainings of new and existing staff on changes in processes and UNIJOS CONSULTANCY LIMITED. regulations Diploma in Computer Science. Managed clients during medical screenings and follow up on reports . Handled claims and billing of consultants and refunds for clients . Medicaid Radio-diagnostics 2020-2022 SKILLS Customer Care Representative Provided excellent customer service, res