Lewis

Key Skills

Software

Don't disclose

Other

CVAT

Top Subject Matter

Customer support / ISP troubleshooting ticket labeling

Youth ICT training evaluation / assessment feedback

NLP chatbot development (Python)

Top Data Types

Text

Video

Image

Top Task Types

Classification

Bounding Box

Polygon

Segmentation

Freelancer Overview

Customer Support Agent | Sasa Konnect ISP. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose, Internal, and Proprietary Tooling. Education includes Diploma in ICT, Nairobi Technical Training Institute (2025) and Certificate in Front Office & Customer Service, Uwezo College (2022). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Rule-Based AI Chatbot (NLP — Python)

Other

Developed a rule-based NLP chatbot for a school portal, gaining hands-on exposure to how language inputs are processed and structured. Built the chatbot to support language understanding workflows relevant to text-based data annotation tasks. Applied programming concepts to transform user language into structured outputs. • Implemented NLP chatbot logic in Python • Worked with rule-based text processing/structuring • Built chatbot responses for school portal usage • Gained experience applicable to NLP dataset preparation and annotation

2024 - 2024

Youth ICT Education Program (Ajira) | Program Facilitator/Evaluator

Text

Facilitated structured weekly youth training sessions and performed learner progress evaluation using structured assessments. Documented detailed feedback based on consistent evaluation criteria, aligning with quality-focused annotation practices. Maintained program delivery accuracy and consistency while adhering to a precise curriculum framework. • Conducted structured assessments for 30+ youths • Recorded and documented detailed feedback • Ensured consistent application of evaluation criteria • Supported reliable program completion tracking

2024 - 2024

Customer Support Agent | Sasa Konnect ISP

Don't discloseTextClassification

Managed high volumes of customer support tickets using structured workflows that required consistent categorization of issues. Followed troubleshooting protocols that functioned like applying predefined labels and categories to cases for routing and escalation. Documented outcomes to maintain data quality and consistency across ticket records. • Triaged and labeled support tickets • Escalated issues to senior engineers using structured notes • Applied consistent troubleshooting/ticket classification protocols • Maintained systematic processing via a zero-inbox workflow

2023 - 2023

Education

Work History