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L

Levi M.

AI IVR Data Annotation and Model Training

Kenya flagNairobi, Kenya

Key Skills

Software

AWS SageMakerAWS SageMaker
Anno-MageAnno-Mage
Axiom AI
ClickworkerClickworker

Top Subject Matter

Conversational AI/Sentiment Analysis
Business Process Automation/Natural Language Understanding

Top Data Types

AudioAudio
TextText
ImageImage

Top Task Types

Emotion RecognitionEmotion Recognition
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
SegmentationSegmentation
ClassificationClassification
Text GenerationText Generation
Text SummarizationText Summarization
TranscriptionTranscription
Evaluation/RatingEvaluation/Rating
Computer Programming/CodingComputer Programming/Coding
Function CallingFunction Calling

Freelancer Overview

AI IVR Data Annotation and Model Training. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Science, The Catholic University of Eastern Africa (2026) and Certificate, ALX Africa (2024). AI-training focus includes data types such as Audio and Text and labeling workflows including Emotion Recognition and Prompt + Response Writing (SFT).

Labeling Experience

GPT Prompt-Response Data Labeling for Dynamic Approvals

TextTextPrompt + Response Writing (SFT)Prompt + Response Writing (SFT)

Integrated Azure OpenAI and Copilot into enterprise applications to enable intelligent automation and AI-assisted user experiences. I was responsible for writing and curating prompt-response data for training and fine-tuning GPT models used in workflow and approval system automation. Labeled data was used to instruct and teach AI how to interpret plain English business rules and translate them into software actions. • Authored and reviewed prompt-response training pairs for workflow automation. • Evaluated and refined AI-generated outputs for accuracy in rule mapping. • Worked closely with business analysts to ensure domain relevance. • Labeled examples for both intent understanding and stepwise automation.

2025 - 2026

AI IVR Data Annotation and Model Training

AudioAudioEmotion RecognitionEmotion Recognition

Developed and deployed an automated AI IVR system utilizing IBM Granite LLM and Azure Cognitive Services for voice and sentiment analysis. I worked on building models for handling and interpreting real customer calls, including sentiment analysis and response generation. The project involved processing large sets of audio data and annotating them to train AI for detecting customer intent and emotions. • Annotated voice call datasets for intent and sentiment. • Fine-tuned models for conversational AI using Azure OpenAI tools. • Validated AI outputs and corrected intent/emotion labeling errors. • Used IBM Granite and Azure Cognitive Services for labeling tasks.

2025 - 2026

Education

T

The Catholic University of Eastern Africa

Bachelor of Science, Computer Science

Bachelor of Science
2022 - 2026
A

ALX Africa

Certificate, Software Engineering

Certificate
2023 - 2024

Work History

S

Sibasi

Software Developer

Nairobi
2025 - 2026
S

Sibasi

Software Quality Assurance Developer

Nairobi
2025 - 2025