Leena M.

Key Skills

Software

No software listed

Top Subject Matter

Customer support

Top Data Types

Audio

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Experience Agent. Professional background includes roles such as Retention Agent and Sales Agent. Education includes Bachelor of Science, Canadian International College (2027). AI-training focus includes data types such as Audio and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Experience Agent

AudioEntity (NER) Classification

As a Customer Experience Agent specializing in chat support for Ra'a, I provided prompt and precise support to clients via live chat. My responsibilities included handling multiple customer queries simultaneously and organizing all interaction records accurately. This role depended on strong written communication skills and attention to detail. • Delivered live chat support and resolved issues efficiently • Handled multiple customer cases at the same time • Maintained organized and up-to-date communication logs • Ensured customer concerns were fully addressed and followed up

2020 - 2021

Education