Hire this AI Trainer
Sign in or create an account to invite AI Trainers to your job.
Key Skills
Software
No software listed
Top Subject Matter
No subject matter listed
Top Data Types
No data types listed
Top Task Types
No task types listed
Freelancer Overview
LAURINE NDANU NZUKI Nairobi, Kenya | Available for Remote Work [email protected] | +254 721 585 273 OVERVIEW Excellent listener, problem solver, and resolution-driven communicator. Motivated and detail-oriented technical professional with a strong foundation in full stack development and customer support. Experienced in handling client issues in fast-paced environments, supporting North American customers remotely, and collaborating across time zones. Skilled in troubleshooting, product knowledge, and delivering efficient customer experiences. TECHNICAL SKILLS Support & Customer Service: Technical customer support (Tier 1/2), ticket management, escalation & follow-up, resolution, 24/7 application support, Remote support (calls, chat, email), customer satisfaction & retention. SaaS customer support & ticketing systems (e.g., Salesforce, CSP) Programming & Database management: Python, HTML, CSS, JavaScript, REST API fundamentals, Java, SQL (queries, CRUD operations, troubleshooting) Systems & Networking: Windows & Linux administration, software installation & configuration, network troubleshooting, LAN setup & cabling, IP addressing