Laura

Hospitality & Tourism Specialist | Guest Experience & Concierge Manager | Driving Operational Excellence, Upselling & Revenue Growth | Strategic Reservations & Multichannel Support | Bilingual (EN/ES)

Cali, Colombia

Key Skills

Software

Micro1

Mercor

OneForma

Telus

Top Subject Matter

Hospitality

Travel Specialist

Customer Service and Guest Experience

Top Data Types

Image

Video

Text

Top Task Types

Transcription

Evaluation/Rating

Text Generation

Question Answering

Freelancer Overview

Luxury Cruise Advisor. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Graduate in Foreign Languages, Universidad Nacional Abierta y a Distancia (2024) and Course in Sales, Commercial Strategy, and Customer Support, Platzi Academy (2025).

Education

Platzi Academy

Course in Sales, Commercial Strategy, and Customer Support, Sales

Course in Sales, Commercial Strategy, and Customer Support

2024 - 2025

Universidad Nacional Abierta y a Distancia

Graduate in Foreign Languages, Foreign Languages

Graduate in Foreign Languages

2024 - 2024

Work History

Luxury Cruise Connections

Luxury Cruise Advisor

N/A

2025 - 2026

Luxury Cruise Connections

Concierge Specialist

N/A

2024 - 2025