Laila G.

Key Skills

Software

No software listed

Top Subject Matter

Commercial operations quality control

content and communication evaluation

Operational data quality auditing

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Commercial Operations & Quality Supervisor in Contract Review, Compliance, and Legal Research. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Lean Six Sigma Black Belt Certification, FM2S and Master of Business Administration, Universidade da Amazônia (UNAMA). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Entity (NER).

Labeling Experience

Commercial Performance & Operations Supervisor (SOLAR COCA-COLA), 2023–2024

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Served as a commercial performance and operations supervisor with strong responsibility for text/content evaluation and quality control of operational datasets. Conducted guideline compliance checks and assessed performance metrics to ensure accuracy of the information used by field execution teams. Supported continuous improvement efforts by identifying deviations and verifying that outputs met company standards. • Evaluated operational text and communications for quality and compliance. • Monitored dataset accuracy and corrected deviations in real time. • Applied KPI and quality protocol checks to operational outputs. • Ensured alignment between market/portfolio data and defined standards.

2023 - 2024

External Commercial Operations Coordinator (PA/AL/AP) (EQUATORIAL ENERGIA), 2019–2023

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Coordinated external commercial operations teams with extensive responsibilities for auditing performance data and enforcing strict metrics across multiple states. Implemented standardized training frameworks to improve quality baselines, implying repeated verification of labeled/recorded information and compliance with operational guidelines. Used operational analysis to drive measurable improvements in revenue-related outcomes. • Audited performance data quality against strict metrics. • Implemented multi-skill training frameworks to standardize outputs. • Ensured guideline compliance in operational workflows. • Used precise operational analysis to improve business KPIs.

2019 - 2023

Marketing & Market Data Analyst (SIMPLES PROVENÇAIS), 2014–2019

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Worked as a marketing and market data analyst performing detailed text and communication analysis across regional digital platforms. Ensured data accuracy within customer portfolios while analyzing market trends that required structured interpretation of textual information. Contributed to business growth by maintaining high-quality, consistent data inputs. • Conducted detailed text and communication analysis from digital platforms. • Validated and maintained accurate customer portfolio data. • Analyzed market trends to inform operational decisions. • Supported data quality efforts leading to market share expansion.

2014 - 2019

Education

Work History