Kyrian E.

Key Skills

Freelancer Overview

Customer Care Support Portfolio Name: [Your Full Name] Phone: [Your Phone Number] Email: [Your Email Address] Location: Lagos, Nigeria Professional Summary Dedicated and hardworking Customer Care Support Representative with strong communication, problem-solving, and relationship management skills. Experienced in handling customer complaints, resolving inquiries, providing product/service information, and maintaining customer satisfaction through professional support. Core Skills (cid:127) Customer Support & Assistance (cid:127) Complaint Resolution (cid:127) Effective Communication (cid:127) Problem Solving (cid:127) Phone & Email Support (cid:127) Live Chat Support (cid:127) Customer Relationship Management (CRM) (cid:127) Microsoft Office Tools (cid:127) Time Management (cid:127) Conflict Resolution Professional Experience / Past Work Customer Care Representative [Company Name] – Lagos, Nigeria January 2024 – Present (cid:127) Responded to customer inquiries through phone calls, emails, and chats. (cid:127) Assisted customers with complaints and provided suitable solutions. (cid:127) Maintained professionalism while handling difficult customer situations. (cid:127) Recorded customer interactions and feedback accurately. Customer Support Assistant [Previous Company Name] – Onitsha, Nigeria June 2022 – December 2023 (cid:127) Attended to customer needs and inquiries daily. (cid:127) Assisted customers with product and service information. (cid:127) Helped resolve service-rela