Krishna M.

Key Skills

Software

Other

Top Subject Matter

Oncology/healthcare research and chatbot content

US payroll/HR compliance

KYC verification

Top Data Types

Text

Video

Document

Top Task Types

Text Generation

Data Collection

Transcription

Text Summarization

Freelancer Overview

Research & Content Analyst | ATMECS Global / NVIDIA (Oncology Project). Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Google Workspace, Other, and Salesforce. Education includes Bachelor of Arts (Honours), Govt. Science College (2012). AI-training focus includes data types such as Text and labeling workflows including Translation, Localization, and Entity (NER) Classification.

Labeling Experience

Research & Content Analyst | ATMECS Global / NVIDIA (Oncology Project)

Text

Translated medical research into structured chatbot-ready content for an oncology project, effectively converting unstructured source material into model-consumable text. Built structured Q&A data collection processes using forms to capture consistent research inputs and outputs. Supported AI model accuracy and reporting by curating and organizing relevant oncology market research evidence. • Created training flowcharts and SOPs to standardize knowledge capture across a team. • Maintained centralized research asset directories for retrieval and reuse. • Designed Google Forms to guide consistent data collection for chatbot content. • Produced chatbot content based on domain research requirements.

2023 - 2024

Operations Analyst – Crypto Support | Teleperformance (Coinbase)

TextEntity (NER) Classification

Performed KYC verification and compliance checks by reviewing user information and ensuring correct classification of eligibility attributes. Updated case notes and Salesforce records with accurate structured details to support downstream compliance and customer support workflows. Ensured adherence to Travel Rule and tax compliance requirements while handling transaction disputes. • Verified KYC for US and UK users and applied compliance criteria. • Maintained accurate CRM documentation for audit readiness. • Recorded transaction support details in case systems. • Ensured compliance-aligned categorization of cases and user attributes.

2022 - 2023

Customer Support Executive | Tech Mahindra / Flipkart

OtherTextData Collection

Managed e-commerce order tracking and handled payment disputes, refunds, returns, and escalation tickets using structured documentation. Updated CRM systems with consistent notes to preserve traceability of customer issues. Maintained high CSAT through timely follow-ups and accurate recordkeeping. • Documented outcomes for order and dispute resolution. • Coordinated escalations and ensured correct status tracking. • Used CRM documentation to support customer service workflows. • Ensured consistent information capture for each ticket.

2021 - 2021

Client Support Representative | Concentrix / HDFC

OtherTextClassification

Handled high-volume insurance policy queries by extracting relevant fields from customer-provided information and entering them into CRM records. Maintained accurate CRM documentation to support audit compliance and efficient case handling. Resolved escalations professionally by organizing and recording structured call and policy details. • Captured and updated structured case information in CRM for audit trails. • Managed inbound calls related to insurance policies and claims. • Ensured accurate documentation of customer interactions. • Supported escalation resolution with clear, documented follow-ups.

2015 - 2018

Education

Work History