Kosi I.

Key Skills

Software

Don't disclose

Other

Top Subject Matter

Online course learning support and documentation organization

Real estate property and client record management

Customer operations automation using AI response templates

Top Data Types

No data types listed

Top Task Types

Prompt + Response Writing (SFT)

Data Collection

Text Summarization

Object Detection

Text Generation

Transcription

Question Answering

Freelancer Overview

Customer Support & Operations Specialist — FlowFix Plumbing Solutions (AI missed-call text-back system). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other, Google Sheets, and Microsoft Excel. Education includes Bachelor of Science, Bowen University (2021) and Customer Service Professional Certificate, Alison (2025). AI-training focus includes data types such as Text and Document and labeling workflows including Function Calling, Data Collection, and Text Summarization.

Labeling Experience

Customer Support & Operations Specialist — FlowFix Plumbing Solutions (AI missed-call text-back system)

OtherTextFunction Calling

Implemented an AI-powered missed-call text-back workflow to automatically recover leads that would otherwise be lost. • Designed the conversation trigger logic for incoming missed calls. • Built response automation that converts missed-call events into outbound text follow-ups. • Monitored lead recovery impact and tuned the flow based on early performance. • Coordinated deployment with customer support operations to ensure consistent handling.

2025 - 2025

Data & Operations Specialist — PrimePoint Real Estate (structured record keeping & data curation)

DocumentData Collection

Performed structured data entry and curation for real estate assets, maintaining consistent records for downstream operations. • Entered and maintained 1,500+ property listings and client records in spreadsheets. • Applied structured folder architecture to speed up retrieval and reduce duplication. • Coordinated document storage standards to minimize version confusion. • Managed supporting communications and schedule logistics tied to the stored records.

2024 - 2025

Virtual Assistant / Learning Programme Coordinator — Independent Client (documentation & module summaries)

DocumentText Summarization

Organized learning-program materials into retrievable documentation and produced concise summaries for weekly modules. • Managed milestone tracking and assignment coordination across an 8-week online program. • Built structured Google Drive documentation systems to reduce time spent retrieving resources. • Produced weekly module summaries intended to minimize dependency on review calls. • Maintained smooth engagement through consistent, concise written updates.

2024 - 2024

Education

Work History