Content Moderator & Quality Analyst (Telus International, Remote)
Telus
TextPerformed content moderation and quality analysis by evaluating search results for relevance and accuracy against user intent and expectations. Analyzed user queries considering language, location, and browsing behavior to ensure appropriate alignment of results. Provided detailed feedback on search results, advertisements, and web content to support algorithm optimization and personalization. • Assessed content quality, relevance, and compliance with guidelines across web, articles, images, and videos. • Scored and reviewed outputs for adherence to accuracy, relevance, and policy requirements. • Iterated on recommendations based on observed mismatches between query intent and results. • Contributed to continuous improvement of search relevance and personalization behavior.