Kikelomo A.

Key Skills

Freelancer Overview

Kikelomo Adekoya Customer Service Representative Lagos, Nigeria | +2349116570430 | [email protected] | Website | Linkedin: www.linkedin.com/in/kikelomoadekoya2 Dedicated and results-driven Customer Service Representative with a strong background in effective communication, problem-solving, and client relations. Adept at handling high-volume calls, providing top-tier support, and ensuring seamless client interactions. Skilled in active listening, conflict resolution, and process optimization to enhance customer satisfaction and operational efficiency. Work History CALLS EXPERTS Pre-qualifier June 5th, 2025 – Feb 15th, 2026 Managed an average of 100+ inbound and outbound calls daily, assisting clients with inquiries and transferring them to advisors for insurance policy purchases. Maintained an average call duration of 3–4 minutes, ensuring thorough assistance while optimizing handling time. Achieved a 80% successful call transfer rate by accurately identifying client needs and directing them to the right advisors. Contributed to a 75% customer satisfaction score (CSAT) by delivering clear, professional, and empathetic service. Reduced call resolution time by 30% through optimized call scripts and active listening techniques. Consistently met and exceeded daily/weekly performance benchmarks, including response time, resolution rate, and call efficiency. Smile communication Customer Support Representative July 21st, 2023