Khaled A.

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Khaled Alaa Ragab Maadi, Cairo, Egypt [email protected] 01120948801 in/khaled-alaa-ragab SUMMARY Results-driven professional with experience in Customer Service, Real Estate Sales, Last Mile Operations, Address Quality, and Live Logistics Operations. Skilled in managing real-time operational challenges, coordinating cross- functional teams, improving customer experience, and optimizing delivery performance. Proven ability to handle high- pressure environments, resolve escalations efficiently, and maintain service quality standards through strong communication, analytical thinking, and operational problem-solving. Experienced in collaborating with Customer Service, Partner Support, Coordinators, restaurants, and riders to ensure smooth operations and customer satisfaction. EXPERIENCE Live OPS - Logistics specialist Breadfast December 2025 - Present, Cairo •Managed real-time food delivery operations and monitored end-to-end order flow to ensure smooth service execution. •Coordinated with Customer Service, Partner Support, Coordinators, restaurants, and riders to resolve live operational issues efficiently. •Monitored order preparation, pickup, and delivery timelines to minimize delays and maintain customer satisfaction. •Ensured OSLA (Order Service Level Average) remained above 90% through continuous operational monitoring and rapid issue resolution. •Executed 500+ order reassignments to avoid delivery delays and optimize rider allocation during peak hours. •Collaborate

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