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Kevin M.

Kevin M.

Customer Service Representative in Contract Review, Compliance, and Legal Research

Kenya flagNairobi, Kenya

Key Skills

Software

No software listed

Top Subject Matter

Regulatory Compliance & Risk Analysis

Top Data Types

TextText
DocumentDocument
AudioAudio

Top Task Types

ClassificationClassification

Freelancer Overview

AI Data Annotator & AI Trainer – Transsion (Approx. 1 year). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science in Economics, Masinde Muliro University of Science and Technology (2019). AI-training focus includes data types such as Audio and Text and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

AI Data Annotator & AI Trainer – Transsion (Approx. 1 year)

AudioAudioClassificationClassification

Labeled and annotated audio datasets to support AI model training under project guidelines. Performed quality assurance checks to maintain annotation accuracy and consistency across tasks. Categorized and tagged audio segments according to the required taxonomy and labeling schema. • Followed detailed annotation guidelines for dataset construction • Completed QA and ensured productivity while handling confidential data • Applied consistent categorization/tagging for downstream model training • Produced high-quality labeled outputs to support ML development

2024 - 2025

AI Trainer & Content Evaluator – Supportiv (Remote)

TextText

Evaluated AI-generated responses to assess quality, relevance, and safety against provided criteria. Reviewed conversational outputs and delivered structured feedback to guide improvements. Improved AI performance by adhering to detailed evaluation guidelines during the assessment process. • Rated and evaluated responses for relevance and safety • Provided structured feedback on conversational outputs • Followed evaluation rubrics and detailed guidelines • Contributed to iteration cycles to enhance AI response quality

2023 - 2024

Audio Data Annotator – Transsion (Freelance/Contract) Worked for approximately one year labeling and annotating audio da

Audio Data Annotator – Transsion (Freelance/Contract) Worked for approximately one year labeling and annotating audio data for AI training, ensuring accurate transcription, categorization, and quality control in accordance with project guidelines.

Not specified

Education

M

Masinde Muliro University of Science and Technology

Bachelor of Science in Economics, Economics

Bachelor of Science in Economics
2015 - 2019
M

Masinde Muliro University Of Science And Technology

Bachelor of Science, Economics

Bachelor of Science
2015 - 2019

Work History

S

Sumac Microfinance Bank

Customer Service Representative

Nairobi
2022 - 2023
S

Sumac Microfinance Bank

Cashier

Nairobi
2020 - 2022