Kevin M.

Key Skills

Software

Don't disclose

Top Subject Matter

Telecommunications customer account data (SIM registration, activation, SIM swaps)

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Sales and Customer Service Assistant (Telecom customer service support; SIM registration/activation/SIM swap record hand. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes High School Diploma, Githinji High School (2022) and Certificate in Information Communications Technology, Amethyst Proffesional College (2023). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Sales and Customer Service Assistant (Telecom customer service support; SIM registration/activation/SIM swap record handling) at Melsy Communications Centre

Don't discloseTextData Collection

Managed telecom customer service workflows requiring accurate entry and verification of customer account information for mobile network operations. The work involved registering new SIM cards, activating lines, and performing SIM swaps for Safaricom and Airtel customers. This was performed to ensure correct records, reduce errors, and support downstream operational needs. • Registered SIM cards and created/updated customer service records. • Activated customer lines and processed SIM swap requests. • Verified customer details during onboarding and account updates. • Handled customer inquiries and maintained service accuracy.

2024 - 2026

Education

Work History