Kenneth M.

Key Skills

Software

Other

Top Subject Matter

Customer support content evaluation and CRM data quality assurance

Technical document creation and structured evaluation for vehicle examinations

Top Data Types

Text

Top Task Types

Transcription

Prompt + Response Writing (SFT)

Evaluation/Rating

Object Detection

Classification

Bounding Box

Freelancer Overview

Customer service representative (quality monitoring and customer info evaluation) for Amerigas campaign at Call Centre I. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Diploma, Nairobi Technical Training Institute (NTTI) (2018) and Certificate, Nairobi Technical Training Institute (NTTI) (2018). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer service representative (quality monitoring and customer info evaluation) for Amerigas campaign at Call Centre International (CCI) Kenya

OtherText

Evaluated customer-submitted information for completeness and accuracy, identifying inconsistencies for factual correctness and quality adherence. Performed quality monitoring of agent interactions by scoring/ranking performance against quality standards and sharing results with team leads. Conducted structured data entry and issue logging to ensure accurate, retrievable records in CRM systems. • Reviewed written customer information and communication quality for clarity and relevance. • Applied guideline-based checks to detect inconsistencies in factual content. • Rated agent performance using performance reports and metrics. • Logged issues and managed structured records for future reference.

2024 - 2026

Customer Service Adviser and Vehicle Examiner at Jayden Rovers Ltd

OtherText

Provided front-desk support that required clear documentation and assessment of client-relevant information. Prepared vehicle examination reports with attention to accuracy and thoroughness in technical writing. Used structured workflows to evaluate conditions and communicate findings clearly to clients. • Documented technical reports based on assessed vehicle conditions. • Ensured written records were complete and accurate using Microsoft Office. • Communicated findings in plain language following structured workflows. • Resolved daily inquiries using written and verbal communication standards.

2022 - 2023

Education

Work History