Kelvin M.

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AWS SageMaker

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Freelancer Overview

K E L V I N M W A N G I M A G U R U HOSPITALITY AND TOURISM PROFESSIONAL NAIROBI, KENYA +254706125967 [email protected] PROFILE SUMMARY Highly motivated and results-oriented hospitality and tourism professional with over five years of experience in providing exceptional guest experiences and managing successful operations in the industry. Known for my unwavering commitment to customer satisfaction, I have a proven track record of ensuring guests feel welcome, comfortable, and valued. PROFESSIONAL SKILLS LANGUAGES Guest Services Sales and Marketing Operations Management ENGLISH Team Leadership Problem Solving Multilingual SWAHILI EDUCATION DIPLOMA IN TOURISM&HOTEL MANAGEMENT COMPUTER PACKAGES CERTIFICATE NIBS TECHNICAL COLLEGE UNIX COMPUTER SOLUTIONS 2014 2013 WORK EXPERIENCE FRONT DESK SUPERVISOR 2019-2022 MINISTRY OF TOURISM, GOVERNMENT OF KENYA Oversaw the day-to-day operations of the front desk, ensuring a smooth and efficient check- in and check-out process for tourists and visitors. Provided information, directions, and support to tourists and visitors, offering guidance on local attractions, accommodations, and activities. Lead and managed a team of front desk staff, ensuring they are well-trained and motivated to deliver exceptional customer service. Oversaw reservation processes, including booking accommodations, tours, and other services. Resolved guest complaints, issues, and concerns in a timely and effective manner. RESTAURANT SUPERVISOR 2017-2018 NOKRAS R