Management Information Systems Assistant (National Service)
Served as a Management Information Systems Assistant providing end-to-end IT support to municipal assembly staff and business systems. Diagnosed technical issues, optimized configurations, and supported reliable operations of hardware and software resources. Ensured systems and network availability while meeting service deadlines in a high-pressure environment. • Provided prompt hardware and software technical support, diagnosing system bottlenecks and optimizing device configurations • Configured, updated, and monitored automated revenue collection software to streamline IGF and reduce tracking errors • Managed and maintained the Assembly LAN, servers, and IT infrastructure to ensure 100% uptime and connectivity • Worked to strict deadlines in a service-oriented environment, demonstrating reliability and responsiveness