Senior Program Manager - AI-Relevant Communication Evaluation and Data Quality Support
In this role, I evaluated communication materials, outreach messaging, and reporting processes for quality and effectiveness. The work required focused attention on tone, clarity, and alignment with organizational goals. Data integrity and consistency were a top priority as I supported CRM transition initiatives and process improvement. • Reviewed text data for readability, accuracy, and intent alignment • Performed quality assurance evaluations of campaign and engagement reports • Standardized messaging and identified inconsistencies in communication • Supported process improvement with user-centered feedback