Customer Service & Sales Representative — Wichtech Group (data accuracy, objective technical assessment, structured documentation)
In a customer service role, Solomon produced highly accurate, specification-driven records by interpreting architectural drawings and complex product information. He ensured objective verification of technical quotations and documentation with a strong focus on data integrity and quality assurance. He maintained structured CRM entries for high-volume interactions to prevent inaccuracies and support reliable downstream use. • Interpreted architectural drawings and product specifications to generate precise quotations. • Reduced data entry errors by redesigning order tracking and implementing consistent recording. • Verified technical product information objectively across multiple product lines. • Maintained a CRM database tracking customer records and lifecycle data across 50+ daily interactions.