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Freelancer Overview
Omotosho Kazeem Lagos, Nigeria 09167690888 | [email protected] Professional Summary Dedicated and customer-focused professional with over three years of experience assisting customers, resolving inquiries, and providing excellent service in a fast-paced environment. Strong communication, problem-solving, and organizational skills with the ability to work independently and efficiently in remote settings. Seeking a remote Customer Service Representative or Virtual Assistant position. Work Experience Customer Service Representative – MTN Nigeria (2020–2023) (cid:127) Assisted customers with inquiries, complaints, and service requests. (cid:127) Provided information about products, services, and account-related issues. (cid:127) Resolved customer concerns promptly while maintaining professionalism. (cid:127) Processed customer transactions and updated account information. (cid:127) Maintained accurate records of customer interactions. (cid:127) Collaborated with team members to ensure customer satisfaction. Education Senior Secondary School Certificate (SSCE) Skills Customer Service, Communication Skills, Problem Solving, Data Entry, Time Management, Microsoft Office Suite, Email Management, Attention to Detail, Teamwork, Organization Skills