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K
Katherine B.

Katherine B.

Freelance Developmental/Technical Editor and Customer Service Training Specialist

USA flagBartlett, Usa

Key Skills

Software

No software listed

Top Subject Matter

Manuscript and query/publishing document annotation (fiction/non-fiction editing and pitch materials)
Text editing and quality assurance for published manuscripts (regional English style compliance)
Customer service training for chat agents

Top Data Types

TextText
DocumentDocument

Top Task Types

Text GenerationText Generation
Question AnsweringQuestion Answering
Fine-tuningFine-tuning
TranscriptionTranscription
Evaluation/RatingEvaluation/Rating
Data CollectionData Collection

Freelancer Overview

While I am new to training AI, I have been a freelance developmental/technical editor and customer service representative specializing in online support for over 15 years. My experience also includes contract review, compliance, and structured analysis. I know basic HTML, and have intermediate Excel, advanced Salesforce Service Cloud, and advance MS word skills. I am bilingual in Japanese/English, but at this time am only looking to work with English-related training. Education includes Bachelor of Arts, University of Memphis (2011) Japanese Literature/Linguistics major.

Education

U

University of Memphis

Bachelor of Arts, Foreign Languages and Literature: Japanese

Bachelor of Arts
2007 - 2011
S

Southwest Tennessee Community College

Associates of Arts, English

Associates of Arts
2006 - 2007

Work History

S

Self-Employed

Freelance Developmental and Technical Editor, Customer Support Specialist, and Pitch Coach

Bartlett
2020 - Present
T

The Great American Home Store

Online Support Specialist

Bartlett
2020 - 2021