Legal & Compliance Operations Analyst (investigation and decision-support analytics)
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Entity (NER) ClassificationAnalyzed and investigated partner, client, and compliance cases by extracting and classifying relevant information from records and communications. Applied SQL and operational reporting to identify behavioral patterns and fraud indicators from large datasets to support risk assessments and decisions. Created structured summaries and dashboards that translated case and trend data into actionable operational insights for leadership. • Investigated fraud, policy violations, payment disputes, theft allegations, safety incidents, and customer complaints • Interpreted policy and compliance context to support escalated-case decisions • Synthesized data across multiple systems for root-cause analysis • Produced executive-facing dashboards and reporting frameworks for escalation and risk indicators