Katarzyna M.

Key Skills

Software

Other

Top Subject Matter

Order-to-Cash operations training and process knowledge transfer

Training & stakeholder engagement for Order-to-Cash process adoption

Customer service training

Top Data Types

Document

Text

Top Task Types

Text Generation

Question Answering

Text Summarization

Prompt + Response Writing (SFT)

Freelancer Overview

O2C Specialist & Internal Trainer, Novartis (Order Management/Training Specialist). Brings 13+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Master Degree, Jagiellonian University (2013) and Bachelor Degree, Jagiellonian University (2011). AI-training focus includes data types such as Document and labeling workflows including Evaluation and Rating.

Labeling Experience

O2C/Order Management Training Specialist, Bühler Group

Document

Analyzed customer service processes and training needs to identify capability gaps and operational challenges affecting service quality and efficiency. Designed and delivered a pilot training programme on quotation management and back-office processes, translating complex workflows into practical learning solutions. Standardized customer service processes and documentation by partnering with subject matter experts and process owners across Sales, Finance, Logistics, and Supply Chain. • Performed process and training needs analysis to identify capability gaps. • Delivered pilot training on quotation management and order fulfillment workflows. • Developed training frameworks and onboarding materials for process consistency. • Led knowledge sharing and contributed to a Customer Service Academy with scalable learning paths.

2026 - 2026

Training & Service Center Experience Specialist, Kenvue

Document

Designed and delivered onboarding and knowledge-transfer programmes to help new associates adopt processes and systems across the DACH region. Conducted quality assessments, coaching sessions, and learning gap analyses to target development needs and improve compliance and performance. Created and maintained knowledge-base articles and learning resources to ensure consistent communication and operational excellence. • Built onboarding programmes and learning paths for new associates. • Performed learning gap analyses and coaching to improve service quality. • Authored and maintained knowledge-base articles and process documentation. • Partnered with HR and business stakeholders to translate requirements into learning solutions.

2024 - 2025

Integrated Accounts Associate (Customer Experience & Stakeholder Management), Expedia Group

OtherDocument

Provided customer experience support and operational guidance by onboarding vacation rental partners and helping them adopt tools and new functionalities. Collaborated with Sales, Onboarding, Technical Support, and Partner Success teams to coordinate solutions and continuously improve service delivery. Translated technical and operational concepts into clear, customer-focused communication for partners across multiple countries. • Guided partners through onboarding and platform optimization. • Coordinated cross-team resolution of operational issues. • Communicated complex concepts in a clear customer-focused way. • Worked on continuous improvement of customer service delivery.

2022 - 2024

O2C Specialist & Internal Trainer, Novartis (Order Management/Training Specialist)

Document

Delivered onboarding and functional training programmes to new joiners and interns, supporting process adoption within Order-to-Cash operations. Served as a subject matter expert to provide operational guidance and improve knowledge transfer across European markets. Led cross-functional initiatives that strengthened collaboration and improved knowledge sharing between shared service and local organizations. • Conducted training and onboarding sessions focused on O2C workflows. • Provided guidance as a trusted advisor for operational execution. • Improved processes through analysis and feedback loops to raise efficiency and quality. • Coordinated stakeholder relationships to drive consistent O2C execution.

2020 - 2022

Cash Collection Specialist (Training & Stakeholder Engagement), Johnson & Johnson

OtherDocument

Managed DACH customer collections and resolved blocked orders while supporting consistent Order-to-Cash service delivery. Delivered process, systems, and communication training for new team members to enable onboarding and knowledge transfer. Collaborated with Sales, Customer Service, Finance, and customers to resolve operational challenges and support continuous improvement. • Conducted training for new team members on O2C processes and systems. • Coordinated cross-functional collaboration to resolve blocked orders. • Supported continuous improvement to enhance process consistency and service quality. • Streamlined O2C workflows to improve efficiency and customer experience.

2018 - 2020

Education

Work History