Karla M.

Key Skills

Freelancer Overview

KARLA MARY SOLARTE ARAUJO Address: Av. de Arcos, 30D 11650 Villamartín, Cádiz Phone: +34 695 199 060 | Email: [email protected] ACADEMIC BACKGROUND ● Master in Full Stack Developer | August 2025 - Present INESEM Business School ● Bachelor's Degree in Chemistry | 2019-2023 Universidad del Valle, Cali, Colombia Degree with Equivalency recognized by the Ministry of Education of Spain. PROFESSIONAL EXPERIENCE Protécnica Ingeniería - Research and Development (R&D) Assistant May 2021 - April 2022 ● Formulation and Testing: Execution of chemical analysis and laboratory tests for the development and optimization of new product formulations. ● Quality Control and Documentation: Management of Technical Data Sheets (TDS) and Safety Data Sheets (SDS), ensuring traceability and correct labeling. ● Regulatory Compliance: Classification of chemical products under the Globally Harmonized System (GHS) and international technical regulations. ● Technical Marketing Support: Translation and adaptation of technical information for commercial support. Bilingual Support Specialist - TFS Bill Pay (Remote) May 2023 - Present ● Management of high-pressure inquiries and claims regarding payment failures and navigation using Zendesk and telephone support. ● Resolution of technical conflicts by guiding users through complex banking configurations in English and Spanish. ● User training in account self-management, payment reprocessing, and updating payment methods. ● Identification of usabi