Karandeep S.

Key Skills

Software

No software listed

Top Subject Matter

Government examinations

medical examinations (NEET PG, NEET MDS, FMGE, DNB Final Theory)

Telecom customer support via social media operations

Top Data Types

Text

Document

Top Task Types

Data Collection

Classification

Freelancer Overview

Process Associate – Data Operations, National Board of Examinations (via Neha Aviation Pvt. Ltd. & Alankit Pvt. Ltd.). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Microsoft Excel (Advanced). Education includes Bachelor of Commerce, School of Open Learning, University of Delhi (2016) and Diploma in Office Management, YMCA Institute, New Delhi (2015). AI-training focus includes data types such as Text and labeling workflows including Data Collection and Classification.

Labeling Experience

Senior Executive – Social Media Operations, SBI Card

TextClassification

Handled and monitored official Twitter/X and Facebook accounts while serving as primary operator for a critical response queue for verified and high-follower customers. Prioritized and resolved premium/VIP escalated complaints while maintaining critical response SLAs and reducing escalation turnaround time. Monitored social media sentiment daily, flagged high-risk posts for immediate escalation, and collaborated with internal banking and compliance teams to address sensitive grievances aligned with RBI guidelines. • Managed escalation triage and SLA adherence for high-priority customers • Produced daily/weekly performance reports tracking resolution rates and response times • Collaborated with internal teams to resolve grievances and improve processes • Flagged high-risk content and contributed to improved brand reputation scores

2023 - 2025

Senior Executive – Social Media Operations, Startek Pvt. Ltd. (Client: Bharti Airtel)

TextClassification

Monitored and triaged social media interactions for verified influencers and high-follower customers using a critical response queue. Prioritized and resolved escalated complaints while adhering to zero-tolerance SLA requirements and maintaining response turnaround. Acted as a subject matter expert by guiding and training newly onboarded advisors on operational handling of incoming requests. • Resolved escalations and tracked queue performance metrics • Created dashboards and reports in MS Excel for KPIs and resolution rates • Identified recurring customer pain points and escalated systemic issues • Achieved high CSAT through empathetic, solution-oriented responses within turnaround times

2022 - 2023

Process Associate – Data Operations, National Board of Examinations (via Neha Aviation Pvt. Ltd. & Alankit Pvt. Ltd.)

TextData Collection

Managed end-to-end data maintenance and record-keeping for high-stakes national medical examinations, supporting accurate downstream use of exam content and candidate records. Assisted with preparation and quality review of question papers to ensure accuracy and confidentiality compliance. Coordinated operational logistics for examination workshops and provided administrative support across multiple national cycles. • Performed data entry and record reconciliation using MS Excel • Helped manage examination data for large candidate databases • Supported quality checks on question paper materials • Coordinated mailing and travel desk operations for exam officials and SMEs

2018 - 2022

Education

Work History