Karan V.

Key Skills

Software

Remotasks

Top Subject Matter

Healthcare-Medical records & patient data

Finance - Risk analysis & fraud Detection

Customer Support & Client management

Top Data Types

Document

Top Task Types

Data Collection

Text Generation

Question Answering

Freelancer Overview

karan vashisht Team Leader in Customer Support Karanvashisht92 @gmail.com +91 9060200076 Mohali ( PB) SUMMARY Results-driven Team Manager with experience leading customer support teams, improving service quality, and optimizing daily operations. Skilled in team management, process improvement, client relationship handling, KPI tracking, and resolving escalations efficiently. Proven ability to enhance customer satisfaction, streamline workflows, and maintain high service standards in fast-paced environments. Strong communication, leadership, and problem-solving abilities with a focus on operational excellence and customer experience. EDUCATION 12th from PSEB Punjab in 2009 Diploma In Mech Engg From PTU GP rating in Marine Studies BCA From CU Chandigarh SKILLS Team Leadership & People Management Escalation Handling • Client Relationship Management • Process Improvement • KPI & Performance Monitoring • Customer Satisfaction Management (CSAT) • Workforce Management • Quality Assurance • SLA Management • Complaint Resolution • Training & Team Development • Reporting & Data Analysis • Problem-solving & Decision-making • Microsoft Excel & Reporting Tools • Avaya Tools & PBX calling • Tools & Systems Handled Calling & Communication Tools • Remote Desktop / Remote Support Tools • Payment Processing Systems • Scheduling & Workforce Tools • Technical Diagnostic Tools • PROFESSIONAL EXPERIENCE 2013 To 2018 Worked in Merhant navy Chat Support 08/2018 – 11/2019 Teleperformance Mohali Handl

Education

Work History