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Freelancer Overview
Moji Lawal Customer Service Advisor 07778978366 | [email protected] PROFESSIONAL SUMMARY Highly organised and compassionate professional with an MBA and strong experience in administrative support, compliance, stakeholder communication, and operational coordination within regulated environments. Seeking to transition into healthcare administration and patient support roles within the healthcare sector. Skilled in managing confidential records, appointment coordination, data accuracy, and handling high-volume enquiries while delivering excellent patient and customer service. Experienced in supporting multidisciplinary teams, maintaining GDPR compliance, and ensuring smooth operational workflows. Proficient in Microsoft Office, CRM systems, and documentation management with a proactive approach to improving service delivery and patient experience. SKILLS ● Customer Service Excellence ● Healthcare Administration & Coordination ● Client Administration & Support ● Data Protection & GDPR Awareness ● Regulatory Compliance & Documentation ● Stakeholder Communication & Collaboration ● Data Accuracy & Information Management ● Problem Solving & Discrepancy Resolution ● Team Support & Staff Training ● Time Management & Prioritisation ● Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) ● CRM Systems & Operational Platforms PROFFESSIONAL EXPERIENCES SSE Energy Solutions Customer Service Advisor July 2024 – Present ● Provide administrative and operational support within a highly