Kanu S.

Key Skills

Freelancer Overview

KANU SHREE New Delhi, India  (91) 8879977493  [email protected] SENIOR OPERATIONS LEADER | REGULATED & ENTERPRISE ENVIRONMENTS Senior operations professional with 10+ years of experience leading complex, client-facing operations across insurance, banking, financial services, and enterprise delivery environments. Former Lead Analyst / Deputy Head at Fidelity Investments, owning offshore delivery for Fortune 500 US clients. Proven ability to run teams, govern SLAs, manage escalations, improve processes, and partner with senior stakeholders. Well-suited for insurance, Fintech, SaaS, GCCs, and enterprise operations roles CORE STRENGTHS  Operations & Service Delivery Leadership  Client-Facing Operations  SLA, Quality & Escalation Governance  Process Improvement & Operational Excellence  Risk, Controls & Compliance Exposure  Team Leadership & Capability Building  MIS, Metrics & Performance Management PROFESSIONAL EXPERIENCE Nov/2017 – Mar/2023 Fidelity Investments Bangalore, India Fidelity Investments is a US based financial services firm dealing in investments and insurance. Large corporates manage the insurance of their employees through Fidelity. Lead Analyst – Operations (Health and Welfare Insurance)  Owned end-to-end offshore operations for Fortune 500 US clients, spanning service delivery, issue resolution, and operational governance.  Acted as second-in-command for a 14-member team with accountability for SLA adherence, quality outcomes, and client satisfaction.