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Freelancer Overview
Joseph Kamau Ngae Dubai, UAE | +971 52 709 6020 | [email protected] | LinkedIn PROFESSIONAL SUMMARY Results-driven Operations, Analytics, Quality Assurance, and AI Data Operations professional with 10+ years of experience leading workforce operations, quality programs, AI training data projects, compliance initiatives, and performance improvement programs. Extensive background managing large teams, driving operational excellence, implementing quality frameworks, analyzing business data, and supporting machine learning data pipelines. Experienced in AI data annotation, content moderation, process optimization, reporting, and stakeholder management. CORE COMPETENCIES Operations Management Quality Assurance & Quality Control AI Data Annotation Machine Learning Data Operations Workforce Management Process Improvement Performance Analytics Data Analysis KPI Reporting Compliance Management Team Leadership Project Coordination Root Cause Analysis Training & Development Dashboard Development Business Intelligence Microsoft Excel SQL Python Power BI PROFESSIONAL EXPERIENCE Operational & Analytics Lead Triple Seven 777 Security & Quicklink Cleaning Services | Dubai, UAE | 2026 – Present Lead operational reporting and workforce analytics initiatives. Monitor performance metrics across multiple business functions. Develop dashboards and reports to support management decisions. Analyze operational trends and recommend efficiency improvements. Coordinate complianc