Kajal R.

Key Skills

Software

Other

Top Subject Matter

AI response evaluation / AI training data quality

Customer support data collection and record keeping (support operations)

Top Data Types

Text

Image

Video

Top Task Types

Data Collection

Freelancer Overview

AI Rater at Outlier. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Outlier, N, and A. Education includes Bachelor of Computer Applications, Dr. Virendra Swaroop Institute of Computer Studies (2021) and Intermediate, Mother Teresa Mission Higher Secondary School (2018). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

AI Rater at Outlier

Text

Reviewed AI-generated responses and rated their quality and correctness against expected behavior. Checked whether the AI responses were accurate and whether they should favor human interests. Performed consistency checks to ensure outputs met evaluation criteria. • Evaluated response correctness • Assessed whether responses align with human-favoring guidelines • Rated AI outputs based on quality and compliance • Verified adherence to task-specific expectations

2023 - 2024

Sr. Customer Service Representative at Teleperformance

TextData Collection

Handled inbound and outbound customer-service workflows to facilitate customer support operations. Resolved customer inquiries across emails, calls, and chats while ensuring accurate information delivery. Maintained detailed records of customer interactions, transactions, and comments for future reference. • Managed customer support communications • Logged and maintained interaction records • Ensured accurate responses to customer queries • Coordinated follow-ups through support channels

2022 - 2023

Education

Work History