Justin W.

Key Skills

Software

No software listed

Top Subject Matter

Customer document review and compliance auditing (QA/verification)

Compliance auditing and compliance training

Quality assurance evaluation of customer interactions

Top Data Types

Document

Text

Top Task Types

No task types listed

Freelancer Overview

Document Specialist in Contract Review, Compliance, and Legal Research. Brings 12+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal and Proprietary Tooling. Education includes College Studies, Jamaica College (2016) and College Studies, Excelsior Community College (2018). AI-training focus includes data types such as Document and labeling workflows including Evaluation and Rating.

Labeling Experience

Document Specialist at Ethos (Apr 2025 – Present)

Document

Reviewed and verified customer documents to ensure accuracy and compliance with required standards. Performed quality assurance checks to resolve discrepancies and confirm records matched policy and regulatory expectations. Maintained digital document records and supported document workflows to ensure labeled/processed content quality. • Conducted document accuracy and compliance verification • Identified and resolved discrepancies through QA checks • Ensured adherence to company policies and regulatory requirements • Managed and maintained digital records for downstream processing

2025 - Present

Compliance Analyst at IBEX Jamaica (Jan 2024 – Dec 2024)

Document

Conducted compliance audits by reviewing activities and monitoring adherence to regulatory requirements. Provided compliance training and guidance to representatives to standardize how compliance-relevant information was handled. Helped reduce legal and compliance-related costs through improved compliance practices. • Performed compliance audits and monitored regulatory adherence • Delivered compliance training and guidance • Supported standardized compliance processes • Contributed to cost reduction via compliance improvements

2024 - 2024

Quality Analyst at IBEX Jamaica (Jan 2018 – Jan 2024)

Document

Performed quality assurance reviews and coaching to evaluate customer interactions and improve operational efficiency. Assessed approximately 200 customer interactions monthly to identify issues, promote best practices, and support quality outcomes. Used these evaluations to drive continuous improvement across the quality process. • Completed monthly quality reviews for ~200 customer interactions • Provided coaching to improve performance • Evaluated interaction outcomes for quality standards • Drove operational efficiency gains through QA processes

2018 - 2024

Education

Work History