Jun P.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support operations and onboarding

E-commerce data entry and analysis

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Customer Support Senior Advisor (Training leadership and agent coaching). Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Virtual Assistant (Shopify & Lazada management; data entry and analysis)

Don't discloseTextData Collection

Performed data entry and analysis tasks using e-commerce platform information to gather insights for business operations. Managed and maintained product listings, inventory, and order data to ensure accuracy and timely processing. Supported downstream processing by tracking orders and coordinating with logistics partners to streamline delivery. • Conducted data entry from Shopify and Lazada platform outputs • Tracked orders to maintain order accuracy and delivery timelines • Managed inventory and product listing information • Collaborated with logistics partners to improve shipping flow

2020 - 2025

Customer Support Senior Advisor (Training leadership and agent coaching)

Don't discloseTextData Collection

Led training for multiple trainee batches to improve customer support knowledge and consistent service execution. Conducted post-interaction coaching and real-time support guidance to help agents resolve customer issues accurately and efficiently. Monitored performance against KPI targets to identify best practices for continuous improvement. • Organized and guided six trainee batches with about 20 members each • Provided immediate assistance during customer interactions • Implemented post-interaction coaching for agent performance • Facilitated onboarding and knowledge transfer for subject matter experts

2014 - 2020

Education

Work History